COVID-19: Due to the COVID-19 crisis we’ve seen that international shipping can be delayed and unpredictable. Please be aware of this and understanding when ordering! All parcels are still able to get through so far, only some delays may occur.
In order to provide our customers with the best price, we ship our products directly from our international warehouses located mostly in Asia. By doing this we cut out middle men and lower transport costs. This allows us to offer our products for a lower price while keeping the quality high. By making less use of transport we keep the environmental impact of the store at a lower level. On average our products are delivered to your address after 7-14 days. When worldwide economy shipping is selected, please allow for up to 60 days for the items to arrive.
Items under £25 will be shipped with international economy shipping, priced £9.95. This will take longer, and tracking will not be available. With economy shipping we expect your order to arrive between 20-60 days after ordering. When your order has still not arrived after 60 days, we will look for a fitting solution. When an order does not arrive after 90 days, it is our policy to give a full refund, and allow you to keep the items you receive from us after this time.
For orders over £25 we offer free shipping. All items over £25 will be shipped with a premium shipping service, which includes tracking, and will be much faster than economy shipping. Items shipped with premium shipping are expected to arrive between 7-20 days after ordering.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages. We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
Not happy? Money back.
If you are for any reason not happy with your purchase, you have the right to return your order within 14 days after receiving it. We have faith in our products, and do not hesitate to offer a money back guarantee in case you are for any reason not happy with our product. The unused item can be returned to us at your expense within 14 days after receiving it. Should you wish to return a product, contact us at firstname.lastname@example.org This can only be done when the product is still in the original packaging,